Privacy policy

At Hobart Zoo & Aquarium, we value the privacy of our visitors, members, guests, staff, volunteers and online community. We are committed to protecting personal information and handling it responsibly in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store and protect personal information.

1. Personal Information

Personal information may include:

• Name, address and contact details
• Booking and membership information
• Payment and transaction details
• Photos, videos or CCTV footage
• Online enquiries and website interactions
• Employment or volunteer application information

2. Collection of Personal Information

We only collect personal information that is reasonably necessary for our operations, including:

• Processing bookings and memberships
• Managing animal encounters and events
• Responding to enquiries
• Improving visitor experiences
• Marketing and communications
• Employment and volunteer administration
• Safety and security purposes

Information is generally collected directly from individuals through:

• Online bookings
• Website forms
• Ticket purchases
• Email or phone enquiries
• Social media interactions

3. Storage and Protection of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored electronically or in secure physical systems accessible only to authorised personnel.

4. Use of Personal Information

Personal information is used only for the purposes for which it was collected, including:

• Managing bookings and customer services
• Communicating important updates
• Processing payments
• Marketing zoo experiences, events and promotions
• Improving our services and visitor experience

We do not sell personal information to third parties.

5. Disclosure of Information

We may disclose personal information to trusted third-party service providers where necessary for business operations, including:

• Payment providers
• Booking systems
• IT and website service providers
• Marketing platforms

Information may also be disclosed where required by law.

6. Access and Correction

Individuals may request access to personal information we hold about them and request corrections where necessary.

7. Website and Digital Services

Our website and digital platforms may use cookies and analytics tools to improve website functionality and visitor experience.

8. Photography and Social Media

Photos and videos may occasionally be taken at Hobart Zoo & Aquarium for promotional and marketing purposes. If you do not wish to appear in photography or video content, please notify a staff member during your visit.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Hobart Zoo & Aquarium
620 Middle Tea Tree Road
Tea Tree TAS 7017
Australia

Email: bookings@hzaa.com.au
Phone: 03 6260 2444